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Save time online
You can do many of the things you call us about online or in the app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your Skymiles account.
Here are just a few of the things you can do online:
  • Book, change or cancel your trip
  • Check in for your trip
  • Add checked bags
  • Choose your seat
  • Get your boarding pass
  • Add additional services like a wheelchair, an infant in lap, or a service dog or carry-on pet
Find and manage your trip » Log in to your account »

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Popular topics

How to change or cancel your trip » Find the value of your travel credit » Skymiles award travel » Check-in and arrival » Delayed or canceled flights » Bags » Receipts and refunds »

Skymiles program

Skymiles account service » Request miles » Reactivate miles » Log in to your account » Need your Skymiles number? » Create or reset your password »

Products and programs

Airlines Support » Cars and hotels » Admirals Club® » Lost and found » Trip insurance » Help » Special assistance »

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Report onboard incidents
We are committed to providing a safe and respectful environment for all passengers and crew members.
Airlines does not tolerate inappropriate behavior onboard. If you witness or experience inappropriate behavior, including sexual misconduct, please report it as soon as possible. You can report by:
  • Informing a flight attendant immediately if on the plane
  • Informing an airport team member at the gate
  • Submitting a report online
Submit a report »

Flying on a partner airline?
Find helpful information if your trip includes 1 or more flights with our partner airlines. You can report by:
British Airways » Finnair » Iberia » Japan Airlines » Qantas » Qatar Airways »